Books about communication: our book tips
Looking for a good book on communication? Here are our book tips for practical no-nonsense books to improve your communication. This way you learn to communicate clearly and convincingly to colleagues, customers, employees and managers. Below you will find our book recommendations.
We communicate daily with different types of people. Think of (online) meetings, presentations, but also negotiations, work meetings, performance reviews, giving and receiving feedback...
It is often not easy to find the right words. Certainly not in difficult conversations or in difficult situations.
That is why we have selected these top-3 books, written by professional experts. We have made a selection of the best communication books for you.
1. Communication skills: assertive communication
This handbook will help you to gain insight into certain events and into your own behavior. With very concrete tips and directions to react in a different way in the future.
You will learn to use an effective communication style with attention to body language, effectively communicating your message and building a lasting contact with others.
Contents of this book:
- Insight into your own communication style
- Convincing communication
- The power of nonverbal communication
- How to make a self-assured impression?
- Application of assertiveness techniques
- Dealing with different types of interlocutors
- Communicate concretely and specifically: say what you mean
- Active and focused listening
- The importance of empathy with yourself and with the interlocutor
- Emotionally intelligent communication
- Dealing with resistance and difficult people
- Give and receive constructive feedback
2. Customer-oriented communication: towards an excellent customer service
How do you make a customer-oriented impression? How do you make sure you sound professional and positive on the phone? How do you estimate the wishes and needs of your client? And how do you respond to customers who are not satisfied or even verbally aggressive?
This book gives you concrete tips, techniques and insights to make a positive customer-oriented impression, even when the customer is demanding.
The content of this e-book:
Customer focus. What does that mean?
The impact of communication
The structure of a phone call
Outgoing phone calls
Making appointments
Dealing with difficult conversations
A complaint is an opportunity
Complaint handling: the step-by-step plan
Types of difficult customers, how do you deal with them?
-> Read the book here
3. Persuasive speaking with powerful presentations
In this practical handbook you will learn how to tune your presentation to the expectations of the audience. You learn to make optimal use of often unprecedented tools and techniques to inspire an audience and at the same time which pitfalls you absolutely must avoid for a successful and successful presentation.
The following topics will be covered:
- Giving a clear goal to your presentation
- Getting attention from the first moment with a strong opener
- Techniques to make your presentation engaging and entertaining
- Conscious use of body language, expression and intonation
- Overcome your speaking anxiety and stand confidently in front of your audience
- Create powerful slides that support your story
- The perfect structure for a clear presentation
- Dealing with resistance or "difficult" questions from the audience
- Convince with storytelling
- Surprise your audience with a beautiful presentation
Would you like more books on professional growth and personal development? Then be sure to have a look at this list: books on personal development.
