Sales assistant training in retail
About this training
Being a salesperson today, whether in a shop, a showroom or a sales point, requires a different skill set than traditional sales techniques. Expert Academy has developed a sales training tailor-made for a contemporary shop environment. Based on a strong and efficient sales model grounded in concrete practical situations this training workshop focuses on specific skills, necessary to be successful in today’s retail environment. Beginning with the basics - how to greet a customer, how to say goodbye, how to identify different types of clients, cross-selling, up-selling and closure techniques- we will provide you with all the skills you need to create an unforgettable shopping experience for your customers.
Program
This practical sales training will deal with the following aspects:
- The right attitude and mindset for retail or shop assistants.
- Creating the WOW-factor and leaving an unforgettable first impression on your customers.
- Asking the right question necessary to bring home a sale.
- Knowing the difference between a looker and a buyer, and how to handle both.
- Building trust with a client.
- Learning how to identify and switch to the same wavelength as your customer.
- Influencing and convincing customers: what works and what doesn’t.
- The ideal structure of an informative talk, how to listen actively and ask targeted questions, how to identify your customer’s real need.
- Dealing with objections, hesitant customers and price negotiations.
- Closing techniques: knowing the right moment to close the deal.
- Boosting profits: upselling and cross-selling.
- Creating an unforgettable customer experience: make every customer the advocate of your product.
Target group
This retail training seminar is designed for shop assistants, POS-workers, sales people in market stores and specialty shops, information desk workers, hosts and hostesses at fairs, sales people in showrooms or, indeed, in any retail context.
Approach
This training seminar has a very practical approach. You’ll learn through specialized interactive exercises, helping you develop new skills which can be put into practice the next day, immediately impacting your productivity. Our unique training gives you the skills you need to change your sales approach overnight and, after training with us, you’ll be able to get to work with your own personal action plan, reaching sales goals you never imagined possible.
Trainers
Results
This practical training will allow you to:
- boost your self-confidence and your success rate in the selling process.
- start a commercial conversation more easily and leave a persuasive impression.
- increase the number of customers and create interest, even among those who don’t intend to buy.
- deal with objections and: customers who want to think about it, who cannot really find what they are looking for, or even customers who do not want you to address them.
- create a bigger impact on the sales talk and detect buying signals from your customer.
- close the deal at the right moment.
- create an unforgettable shopping experience for your customer.
