Communication Skills
Programme
In this e-learning course you will learn how to effectively use the important communication skills that we need every day in our job. Your communications with others will be more professional and more effective
The following topics are covered in this online course:
- Understanding your own communication style and that of others
- Communicating convincingly
- The power of nonverbal communication
- How to get others on board with your story.
- How to make a confident impression?
- Applying some assertiveness techniques
- Dealing with different types of interlocutors
- Communicating concretely and specifically: saying what you mean
- Active and targeted listening
- The importance of empathy with yourself and the interlocutor
- Communicating with emotional intelligence
- Dealing with resistance and difficult people
- Giving and receiving feedback
Ce cours en ligne comprend
- 24 lectures
- 1.5 hours of interactive video
- 2 downloadable pdf (e-book)
- Lifetime access
- Learn where and when you want: on your PC, cell phone or TV
- Certificate of Participation
Votre formateur
Avantages de ce cours en ligne
01
Leçons passionantes
Vidéo interactive, formateurs expérimentés, tâches et simulations
02
N'importe quand et n'importe où
Accès illimité, à tout moment et en tout lieu
03
Certificat
Après avoir terminé le cours, vous recevrez un certificat de participation