Customer-Oriented Communication
Programma
This e-learning gives you concrete tips and tricks to make your communication with clients more effective and efficient.
You will learn techniques on how to give constructive feedback, how to deal with criticism or emotions, how to get a difficult message across and how to reach your goal in an assertive way.
Handling complaints and difficult conversations
The following topics are covered in this online course:
- Leading a phone conversation instead of suffering it
- Communicating precisely and clearly, so that what you meant is also what the other person understands
- Increasing the time efficiency of a telephone conversation by asking the right questions
- Strengthen your listening skills so you can better respond to what the customer wants
- Types of difficult customers, how do you deal with them?
Deze online cursus omvat
Included in this course:
- 19 lessons
- 1.5 hours of interactive video
- 2 downloadable pdf (e-book)
- Lifetime access
- Learn when and where you want: on PC, cell phone or TV
- Certificate of Participation
Je trainer
Troeven van deze online opleiding
01
Boeiende lessen
Interactieve video, ervaren sprekers, opdrachten en simulaties.
02
Altijd en overal
Onbeperkte toegang, op elk moment en elke plaats, via laptop, PC, mobiel of TV.
03
Certificaat
Na het vervolledigen van de cursus ontvang je een certificaat van deelname.